Refund & Cancellation Policy
Last updated: 8 September 2026
This policy applies to credit purchases made on InstaGrow AI Pro (operated by Zorvix) through Razorpay.
1. Credits are non-refundable
Credits are a consumable digital good. Once a purchase is completed, we do not offer refunds for change of mind, for an unused balance, or for partial usage.
2. Exception — technical errors
If you were charged but did not receive your credits, or were double-charged because of a technical error, email zorvixsupport@gmail.com with your payment reference (shown on your Razorpay receipt) within 7 days. We will investigate and issue a refund if the error is confirmed.
3. How refunds are processed
Approved refunds are issued to the original payment method through Razorpay, typically within 5–7 business days.
4. No refunds outside Razorpay
We do not issue cash or manual refunds outside the Razorpay flow.